Goal 4: Provide a safe and productive work environment for SCDOT employees.

  • 4.1        Strategy: Promote Workforce Safety throughout the State.
  • 4.1.1     Objective: Increase the public's awareness of highway worker safety in our
                 work zones.
  •              Division Responsible:Communications.
  • 4.1.1.a  Measure: Number of "Let'Em Work, Let 'Em Live" messages transmitted to the public.
  • Target: Beginning July 1, 2017, issue at least 100 messages each state fiscal year.

  • 4.1.2      Objective: Establish programs to provide unit and individual safety awards
                  and incentives.
  •               Division Responsible: Safety Office.
  • 4.1.2.a   Measure: Number of SCDOT fatalities in our workzones.
  • Target:  Zero each state fiscal year.
Workzone Fatalities Year to Date
07-01-2018 to 06-30-2019
  • 4.1.2.b  Measure: Number of reportable workplace injuries at SCDOT.
  • Target:  Beginning July 1, 2018, achieve a 5 percent annual reduction over the
                 previous 5-year rolling average.


  • 4.2         Strategy: Reinforce a culture of excellent customer service at SCDOT.
  • 4.2.1      Objective: Launch updated Customer Service Training.
  •               Division Responsible: Human Resources.
  • 4.2.1.a   Measure: Number of SCDOT Team members that have received updated
                 Customer Service Training.
  • Target: 100% of workforce has received training by July 1, 2019.
SCDOT Workforce Received Customer Service Training
07-01-2017 to 06-30-2019
3457 Employees
  • 4.2.2      Objective: Increase responsiveness.
  •               Division Responsible: Call Center.
  • 4.2.2.a   Measure: Percentage of customer inquiries responded to within 2 business days.
  • Target:  From July 1, 2017 through June 30, 2020, 95% of customer inquiries
                 to call center acknowledged by responsible unit within 2 business days.
Tracked Customer Inquiries Acknowledged Within 2 Days
10-01-2017 to 06-30-2019
Calls Answered Oct. 2017 to June 2019


  •              Division Responsible: Preconstruction.
  • 4.2.2.b  Measure: Number of days to decision for commercial development permits
                 following complete package submittals.
  • Target: 90% processed within 30 calendar days, each state fiscal year between July 1, 2017
                and June 30, 2020.
Commercial Development Encroachment Permits Processed within
30 Days or Less (07-01-18 to 06-30-19)
  • 4.3        Strategy: Plan for an evolving workforce.
  • 4.3.1     Objective: Prepare for an anticipated loss of workforce experience and
                 expertise due to TERI program completion and other retirements.
  •              Division Responsible: Human Resources.
  • 4.3.1.a  Measure: Development and implementation of Succession Management planning.
  • Target:  Prior to January 1, 2018, 100% of our Divisions have developed and are
                 utilizing a Succession Management plan.
Divisions With Developed Succession Management Plan
district map


Contract In Place


New Graduates since July 1, 2017
SCDOT Workforce Received Training.
4,225 Employees
Module Developed